Privacy Policy

Last Updated: October 28, 2026

Welcome to Mynikat ("Mynikat", "we", "our", or "us"). Mynikat operates a multi-vendor eCommerce marketplace that connects customers with independent sellers and vendors.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, use our services, create an account, purchase products, or sell products through our marketplace.

By using Mynikat, you acknowledge that you have read this policy. Where consent is required by applicable law, we will request it separately.

1. Information We Collect

Depending on how you use Mynikat, we may collect the following:

• Account information: Name, email address, phone number, login credentials, and profile information.
• Order information: Products purchased, order history, shipping address, billing address, returns, refunds, and customer support requests.
• Vendor information: Store name, business address, contact details, tax registration details, verification documents, and payout information where applicable.
• Payment information: Transaction references, payment status, and limited payment details supplied by payment providers.
• Technical information: IP address, browser type, device information, operating system, logs, and website usage information.
• Communications: Messages, feedback, complaints, reviews, and information you provide to support.

2. How We Use Your Information

We may use your information to:

• Create and manage customer and vendor accounts.
• Process orders, payments, refunds, returns, and deliveries.
• Share necessary order information with the relevant vendor.
• Manage vendor stores, product listings, and settlements.
• Respond to inquiries, complaints, and support requests.
• Protect the marketplace against fraud, abuse, and security risks.
• Maintain platform performance and improve user experience.
• Meet applicable legal, tax, accounting, and regulatory obligations.
• Send promotional messages where legally permitted and, where required, with your consent.

3. Information Shared with Vendors

Mynikat is a multi-vendor marketplace. When you place an order, we may share the information necessary to fulfill it with the vendor responsible for the product.

This may include your name, delivery address, contact details, ordered products, and relevant order instructions.

Vendors should use this information only for legitimate order fulfillment, customer service, and other purposes permitted by applicable law and their contractual obligations.

4. Payments and Payment Providers

Payments may be handled by third-party payment gateways and financial service providers. These providers process payment information according to their own privacy policies and security practices.

Mynikat does not intentionally store complete payment card details on its servers. The payment information actually collected and retained depends on the payment methods and providers used on the platform.

5. Delivery and Other Service Providers

We may share relevant information with shipping companies, logistics partners, hosting providers, analytics services, communication providers, and customer support tools when necessary to operate the marketplace.

We do not authorize service providers to use personal information for purposes incompatible with the services they provide to us, subject to applicable law and our agreements with them.

6. Cookies and Similar Technologies

Mynikat may use cookies and similar technologies to maintain login sessions, remember preferences, secure accounts, measure website performance, and understand how visitors use the site.

You can manage cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled. Where required, we will request consent before using non-essential cookies.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

No online platform or method of electronic transmission can guarantee absolute security. Users should protect their passwords and promptly report suspected unauthorized account activity.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage accounts, complete transactions, resolve disputes, prevent fraud, and comply with legal obligations.

When information is no longer needed, we will delete it, anonymize it, or securely dispose of it as appropriate and permitted by applicable law.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of eligible information, or withdrawal of consent where consent is the applicable legal basis.

To exercise your rights, contact us using the details in the Contact Us section. We may need to verify your identity before processing a request.

10. Children's Privacy

Mynikat is not intended for individuals who are not legally permitted to use the service under applicable law. We do not knowingly collect children's personal information in violation of applicable legal requirements.

11. Third-Party Websites

Our platform may contain links to third-party websites or services. Those services operate under their own privacy policies, and Mynikat is not responsible for their independent privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. Updated versions will be published on this page with a revised date.

Account Deletion Policy

Last Updated: October 28, 2026

Mynikat respects your ability to request deletion of your customer or vendor account and eligible personal information. This section explains how to submit a request and what happens after it is received.

1. Who Can Request Account Deletion?

Registered customers and vendors can request deletion of their Mynikat accounts, subject to identity verification and any applicable legal retention requirements.

2. How to Request Account Deletion

You can submit your request using either of these methods:

1. Through your account: Log in to Mynikat, open your account settings, and select the account deletion option if it is available.
2. By email: Send an email to support@yourdomain.com with the subject line "Mynikat Account Deletion Request".

Include your registered email address and specify whether you have a customer or vendor account. We may request additional information reasonably necessary to verify your identity.

Do not send your password, full payment card number, or other sensitive authentication credentials by email.

3. What Happens After You Request Deletion?

After receiving and verifying your request, we will:

• Review and process the account deletion request.
• Disable or close the account as appropriate during processing.
• Remove the account's public profile and relevant active listings where applicable.
• Delete or anonymize eligible personal information, subject to legal and operational requirements.
• Stop using the account for promotional communications, subject to applicable processing requirements.

4. Information That May Be Retained

Account deletion does not necessarily mean that every record can be erased immediately. Mynikat may retain limited information where required or permitted by applicable law, including:

• Tax, accounting, and legally required transaction records.
• Records relating to refunds, disputes, chargebacks, or claims.
• Information required for fraud prevention and platform security.
• Records necessary to establish, exercise, or defend legal claims.

Retained information will be handled in accordance with applicable legal requirements and the purposes for which it must be retained.

5. Pending Orders, Refunds, and Disputes

If you have pending orders, returns, refunds, disputes, or other unresolved transactions, we may need to retain relevant records or complete necessary processing before deleting associated information.

You may contact support for assistance with outstanding transactions while your request is being processed.

6. Vendor Account Deletion

Vendor account deletion may require additional checks concerning pending orders, product listings, outstanding payouts, refunds, and legal or accounting records.

After the vendor account is closed, the store and active listings may be removed from public view. Information that must be retained for legal or legitimate operational reasons may be kept for the required period.

7. Processing Time

Mynikat aims to process verified deletion requests within 30 days where practicable. The actual time may depend on verification, outstanding transactions, technical requirements, and applicable legal obligations.

If additional time is required, we will provide an update where required by applicable law.

8. Requesting Help

If you need help submitting a deletion request or have questions about your personal information, contact us using the details below.

Contact Us

For questions about this Privacy Policy, personal information, or account deletion, contact the Mynikat support team.